In the rare case that you are not 100% satisfied with your online purchase, you can get Online Store Credit for the same amount (minus Shipping Costs) for future purchases, within 15 days of receiving your order.
What is Online Store Credit? It means you can return your purchase and utilize the same amount for a later purchase.
How does this work? Simply email us at firstname.lastname@example.org and request an exchange, and we will guide you through the process. Don’t forget to mention your Order ID in the email.
Till when I can claim this? Please make sure that you send in this request within 15 days of receiving your order. No requests will be entertained after 15 days.
How do I send the item back? You will simply courier it back to us. Don’t worry; we will share the details with you when you email.
What about Shipping Costs? We apologize but we cannot refund any shipping Costs. There’s only one exception to this rule: in case you are sending back a damaged/incorrect item, the amount of the Shipping Costs will be refunded to you.
Is there an alternate option? Yes. You can simply go to any Kayseria Store and purchase something else for the same amount. Please take your receipt with you.
Does this apply to items I bought on sale as well? Sale items cannot be exchanged or refunded.
Just remember: any items that have been worn, used, or altered will not be accepted for exchange. Tags and labels especially need to be intact.
What about International Orders? Currently, we do not offer any refunds or exchanges for international online orders.